Privacy Policy

At Karibu Nairobi (the “Site” or “we”), your privacy matters to us. This Privacy Policy outlines how we collect, use, and protect your personal information whenever you interact with us—whether you’re exploring our site, purchasing, or reaching out for support.

What We Collect

When you visit the Site or interact with us, we may collect specific information to enhance your experience and fulfill your requests. Any data that uniquely identifies an individual is called “Personal Information.” Below are the types of information we collect and their purposes:

Digital Information

• Examples of data we collect: Your web browser version, IP address, time zone, cookie preferences, search terms, and interactions with the Site.

• Why we collect it: To ensure our website functions smoothly and to improve your browsing experience.

• How we collect it: Automatically, using cookies, log files, and similar technologies.

Order Information

• Examples of data we collect: Your name, billing and shipping addresses, email address, and phone number.

• Why we collect it: To process orders, handle payments, arrange delivery, send receipts or confirmations, and provide updates about your purchases.

• How we collect it: Directly from you when you make a purchase.

Customer Support Information

• Examples of data we collect: Details you provide when seeking assistance or support.

• Why we collect it: To respond to your inquiries and offer personalized support.

How We Use Your Information

We use your information to provide seamless experiences and excellent service. Here’s how:

1. To Fulfil Our Services

   • Manage bookings, payments, and ticketing.

   • Communicate confirmations, updates, and reminders.

2. For Legal and Operational Purposes

   • Ensure compliance with legal and regulatory requirements.

   • Prevent fraud or unauthorized access.

3. To Improve Your Experience

   • Analyse website and service usage to enhance customer experience.

   • Provide tailored content and offers based on your preferences.

4. With Your Consent

   • Share updates, special offers, and newsletters (only if you’ve opted in).

Who We Share Your Information With

To serve you better, we collaborate with trusted service providers to make your experience seamless. Examples include:

• Service Providers: Trusted partners (e.g., payment processors or logistics providers) who help us deliver your products and/or experience.

• Legal Compliance: When required by law or government authorities.

• With Your Permission: For specific collaborations or offers.

Advertising and Analytics

To bring you relevant offers and updates, we use analytics and advertising tools:

• Google Analytics: This helps us understand how visitors engage with our site. Learn more or opt-out here.

• Targeted Advertising: We collaborate with platforms like Google and Facebook to show you ads tailored to your interests.

  • Opt-out options:

    • Facebook Ads Preferences

    • Google Ads Settings

    • Digital Advertising Alliance Opt-Out

Cookies

Cookies enhance your experience by storing preferences and tracking site usage.

• Examples of cookies we use: Functional (e.g., shopping cart), performance, and analytics cookies.

• Your control: You can manage or disable cookies via your browser settings. Learn more here.

• Note: Blocking cookies may affect website functionality.

Children’s Privacy

Our site is not intended for anyone under 18 years old. If you believe a child has shared personal information with us, please contact us immediately to request its deletion.

Keeping Your Data Secure

We use industry-standard practices to protect your information, including:

• Secure servers and encrypted data transmission (e.g SSL).

• Regular system monitoring to prevent unauthorized access.

However, as no method of transmission or storage is 100% secure, we encourage you to reach out if you suspect any unauthorized use of your personal information.

Your Rights

You have control over your data. At any time, you can:

• Access or Update Information: Request what data we hold or correct inaccuracies.

• Opt-Out of Marketing: Unsubscribe from marketing emails or promotions.

• Request Data Deletion: Ask us to delete your personal information unless legally required to keep it.

Email us for these requests.

Third-Party Platforms

If you interact with us via social media platforms (like Instagram, X, Facebook, YouTube and TikTok), please refer to their respective privacy policies for how your data is handled on those platforms.

Data Retention

We retain your data for as long as necessary to fulfill our services or comply with legal obligations. If you’d like us to erase your information, please contact us.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or operational needs. Please check back periodically for the latest version.

Contact Us

If you have questions or concerns about this Privacy Policy or would like to exercise your rights, reach out to us:

Email: support@karibunairobi.co.ke
Address: Embe Creatives, Maji Mazuri Road, Lavington

Karibu Nairobi provides you with a personalized, safe, and memorable experience. Thank you for trusting us!